That did the trick. Thanks for your help!
- Todd
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
?????? ?????
Sent: Wednesday, December 02, 2009 9:15 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Change ticket state via UI?
You can allow to change status while composing Note.
Look at SysConfig for this options:
Ticket::Frontend::MoveType = New Window
Ticket::Frontend::AgentTicketMove###State = Yes
On Thu, Dec 3, 2009 at 7:30 AM, Todd Backman wrote:
Is there a way to change the ticket state via the user interface?
Initial state is new and I would like to be able to move a ticket into a
queue and change it to open. Is this possible via the web interface?
Thanks again for a great ticket system!
- Todd
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regards,
Mikhail
