Glossop, Andrew wrote:
Ideally I'd like a one-click button on the toolbar area.
Hello Andrew, I think the so called quick tickets might help you. You can create buttons in the phone ticket mask, which will fill in defined default values. You can find this functionality as a comment block in AgentTicketPhone.dtl (first block, search for "Example Template" or see lines 116 - 127 in file version 1.50). I would be glad about feedback if you get it running and about what to consider, since I need this feature myself in the future. That's why I had this hint already available. Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de