Hello, we are trying to send to the agents the
same notifications sent to the customer in order to everybody be informed on
what is going on regarding any ticket.
Tried to use notification “Agent::AddNote”
but it was not triggered. In agent user creation form there is no “Add
note notification” combo box like there is “New ticket notification”,
“Follow up notification”, “Ticket lock timeout notification”
and “Move notification”.
The doubts are:
1)
what is the event that triggers
“Agent:AddNote” notification?
2)
Is there a way to send to agents/customers
any message (external only) exchanged between them through the system in email
notifications?
3)
How can we create new
notification types that do not exist in the system?
Thanks for the support.
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Mauricio de Andrade Ramos - Consultant I 88032-000 - Florianópolis - Santa Catarina - Brasil Tel. + 55 48 2108014 Cel. + 55 48 99814274 |
