16 Apr
2007
16 Apr
'07
7:10 p.m.
Christian Schoepplein wrote:
2. How can we enable e-mail notification of escalation without modifying the source code in a way which will be overwritten during an upgrade?
RTFM :):
http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-ti...
Hm. Let's see, that page clearly describes how to EDIT THE CODE IN A WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE. Want to read my question and try again? -- Jo Rhett senior geek Silicon Valley Colocation