Hi, Kindly assist as I'm getting an error when tried to access
Customer, Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs for your checking:
Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview
Admin - https://mydomain.local/otrs/index.pl?Action=Admin
Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent
OTRS - /var/log/httpd/SSL_ACCESS_LOG
(Stats)
123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613
(Admin)
123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613
(Customer)
123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613
OTRS - /var/log/httpd/SSL_ERROR_LOG
[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!?
[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!?
[Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl
[Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer: https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue
Thank you,
Raleigh
Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview
Admin - https://mydomain.local/otrs/index.pl?Action=Admin
Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent
OTRS - /var/log/httpd/SSL_ACCESS_LOG
(Stats)
123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613
(Admin)
123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613
(Customer)
123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613
OTRS - /var/log/httpd/SSL_ERROR_LOG
[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!?
[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!?
[Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl
[Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer: https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue
Thank you,
Raleigh