Re: [otrs] automatic reply and closure on ticket move

Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it. Regards, Elias P. On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:

Does anyone has an idea on how to automatic reply and close the ticket when moved to a specific queue? Thanks,

Daniel

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