Updated to OTRS 2.4.7. I am able to run ACL that trigger on Queue change to ‘Raw’. Is it possible to trigger ACLs from TicketFreeText fields. Below please find some of my code that is NOT working on TicketFreeText field.

 

    $Self->{TicketAcl}->{'ACL-Limit-SiteList'} = {

            Properties => {

                    Frontend => {

                            Action => ['CustomerTicketMessage'],

                    },

                    Ticket => {

                            TicketFreeText1 => ['Khomas'],

                    },

            },

            Possible => {

                    Ticket => {

                            TicketFreeText2 => ['KMS0004'],

                    },

            },

    };