Hi,

You could use the GenericAgent to change the owner.

On 02.10.2010, at 02:19, Hugh Kelley wrote:

We have a relatively "open" permission model for our tickets.  Most agents can add notes or replies without owning the ticket.  As a result, some tickets go all the way to resolution without having the ID changed.

This means that some get closed with the root user (#1) as the owner.  Is there a way to force this ID to be changed to a "valid" user within the UI?  

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project