Thank you Mike,

I found the .dtl page but I don’t know how perl interprets the name of db fields. In the Database I see a table named “ticket” with many informations about them. There are “cretae_time” and “change_time” in this table but I don’t know how to show them in the web interface.

Thanks

Alessandro

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di James, Michael
Inviato: venerdì 23 aprile 2010 13.17
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time

Hi Alessandro,

I think the search results page is displayed using AgentTicketOverviewSmall.dtl (i think that is one of three view modes).

You could edit this file to have your fields displayed.

Under the block:  You’ll find the column headers.

Under the block:  You’ll find the data configuration for the columns.

You could replace Age with create time to solve one of your problems, and rename the column.

If you added a column, you would obviously have to extend the column span under

Maybe someone who has already added a column to this view could shed some light on the exact procudure for that.

Thanks

Mike

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Alessandro d'Ambrosio
Gesendet: Freitag, 23. April 2010 11:45
An: 'User questions and discussions about OTRS.'
Betreff: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time

Hi,

I have this question:

I would like to perform a custom research in my otrs (ver.2.4.7) when I log in as an agent.

In the Agent Ticket Search Result page I’d rather see these fields:

Ticket Create Time Close Time From State Ticket Agent Customer ID

Than:

Tcket Age(!!!) From State Ticket Agent Customer ID

In versione 2.3.4 I’ve got the AgentTicketSearchResultShort.dtl file (in Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) and I edited this without success :-( . In 2.4.7 version I haven’t found any .dtl file to edit.

Anyone can help me?

Thanks,

Alessandro