Re: [otrs] GenericInterface REST JSON format question

Hi Carlos,

On Aug 29, 2017, at 10:14 PM, Carlos Alberto Diana wrote:

How can I send a Notification to user, when he answers an email that informs him that the ticket is closed, saying him that current state is again open? (due to his reply)

AFAIK you can’t send sth to a user. You can only update a ticket’s attribute, e.g. a dynamic field, which triggers a notification. - Roy