On 06.01.2010, at 14:10, Martin Edenhofer wrote:
per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated).
We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now).
I like the TicketTypes to be language independent, but I just ask myself why is it possible to translate Services, SLAs, Impacts, Priorities, etc. but TicketTypes, FreeTextKeys and FreeTextValues?
Many thanks for your software to be free ;-)
Nils Leideck
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Nils Leideck
Senior Consultant