Hello, In my OTRS system, I have disabled the facility of SLA and escalation. Is this the reason of not getting notification of "Pending Date" and "Due Date" ? or its a cronjob problem ? My crontab.txt is : MAILTO="root@localhost" MAILTO="root@localhost" */10 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/GenericAgent.pl -c db */20 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/GenericAgent.pl 45 */2 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PendingJobs.pl 10 0 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/otrs.cleanup 10 0 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/otrs.cleanup */10 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PostMasterMailbox.pl */10 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/PostMasterMailbox.pl 01 01 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/RebuildTicketIndex.pl 55 */2 * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/DeleteSessionIDs.pl --expired 35 * * * * F:/Perl/bin/perl.exe C:/inetpub/wwwroot/OTRS/bin/UnlockTickets.pl --timeout At the location " C:\inetpub\wwwroot\OTRS\var\cron ", I have number of file with ".DIST" extension : 'aaa_base', 'fetchmail', 'generic_agent', 'generic_agent-database', 'pending_jobs', 'postmaster', 'postmaster_mailbox', 'rebuild_ticket_index', 'session', 'unlock'. And only three of them are without ".DIST" extension i.e. 'aaa_base', 'postmaster', 'postmaster_mailbox'. Is this a problem....? Kindly respond me, thanks... Pradumna Maheshwari =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you