Although I am not Volker: Do you know Cronjobs ? A Generic Agent Job is pretty similiar to that. In OTRS's Section "Generic Agent" (you'll find that in the Admin Section) you can create such a job with many options, which can do some work automatically. greets ffe Am 05.11.2004 um 14:11 schrieb Mark Maas:
Volker.Lipper@de.mecglobal.com wrote:
Hi alone, i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull. just 2 ct. Li
Hi Li,
Ok, can you explain a "generic job" a bit?
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