Re: [otrs] Email problem

Daniel Castro wrote:

Yes, I read it. I configured the message properly, but the point is that when a client open a new ticket in a queue, just only one email address receive the message. I want to other email receive the message.

If agent notifications are enabled and the agent is subscribed to the queue (has the queue highlighted under 'my queues'), then the agent should get a notification. You can have multiple agents subscribed to a queue. Nils Breunese.