Re: [otrs] Problem with attachments

On Thursday, March 11, 2004 2:16 PM Branko Zecevic wrote:

We have encountered a problem after uploading attachments of "binary" type (e.g. zip, exe).

The attachments are visible in the respective folders (i.e.C:/otrs/var/article), but are not of correct size, and subsequently cannot be opened or executed correctly.

Are you able to open them via the web interface?

The attached files are properly registered as attachments and can be selected in OTRS dialogs (e.g. History). Opening them results in the same error, as the associated program (e.g. Winzip for zip files) indicates the file is corrupt. As mentioned earlier, after upload the size of the file is incorrect (larger). We assume the files are stored in text format and not as "binary" files.

What does the log file say? Which log file should I examine ?

Regards Branko Zecevic