Hi, u have installed OTRS 3.0.4. But if I try any action, where is area for writing, I got this JS message. CKEDITOR is not defined updateElement([object Object])@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... updateElement(0,[object HTMLTextAreaElement])@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... trigger([object Object],(function () {TargetNS.Init($(this));}),[object HTMLTextAreaElement])@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... trigger((function () {TargetNS.Init($(this));}))@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... updateElement()@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... (?)()@http://192.168.2.250/otrs/index.pl?Action=AgentTicketBounce;TicketID=1;Artic... Ready((function (j, s) {return new (b.fn.init)(j, s);}))@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... trigger()@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... trigger([object Event])@http://192.168.2.250/otrs-web/js/js-cache/CommonJS_98a1e03a5d8ee8c3598bc5fda... What I have wrong? Radek