should it be that tickets has customerid different than customer user ?<br><br><div class="gmail_quote">On Fri, Sep 4, 2009 at 7:03 PM, Timothy J. Deerinck <span dir="ltr">&lt;<a href="mailto:tdeerinck@networkp.com">tdeerinck@networkp.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<div>

<p>Hello,</p>

<p> </p>

<p>I finally have everything setup, or at least I thought I
did, for OTRS / ITSM.</p>

<p> </p>

<p>Everything is working as planned, except one thing!  When a customer
logs in to the portal, their tickets do not show!   From the Agent dashboard,
the ticket is there.  If the ticket is zoomed, it shows all the proper
information.  When the Customer logs in, there are not tickets showing!</p>

<p> </p>

<p>Anyone know what I should check on this?</p>

<p> </p>

<p>Thanks very much</p>

<p> </p>

<p><span style="font-size:10.0pt;color:#1F497D">~Tim</span></p>

<p><span style="font-size:10.0pt;color:#1F497D"> </span></p>

<p> </p>

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</div>


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