Re: [otrs] Problem in Ticket Escalation via Generic Agent

Hello volker, I am talking about Customer Interface. There is no "my queue" thing for Customer. Please elaborate your answer. Regards Arpit Gupta From: volker.lipper@groupm.com To: "User questions and discussions about OTRS." Cc: "User questions and discussions about OTRS." , otrs-bounces@otrs.org Date: 01/08/2010 04:35 PM Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent Sent by: otrs-bounces@otrs.org Hi Arpit, simple version... The ticket is moved to another queue during escalation? Is this queue in your queue-list? just 2 ct. Li otrs-bounces@otrs.org schrieb am 08.01.2010 11:28:51:

Hello Marco, I enabled that view now i can see "Escalation view" in agent interface but My question was regarding Customer-Interface i.e.

http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets

As soon as ticket got escalated the ticket is no more in "My Ticket"

List.

Regards Arpit Gupta

From: Marco Vannini

To: "User questions and discussions about OTRS."

Date: 01/08/2010 03:39 PM

Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent

Sent by: otrs-bounces@otrs.org

Hi,

enabling this button ?

Frontend::Module###AgentTicketEscalationView: Frontend module registration for the AgentTicketEscalationView object in the agent interface.

MV

On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G wrote:

Hello Everyone, I am trying to use generic agent via web-interface for escalating

ticket

from 1st level queue to 2nd level. Tickets are getting escalated but I am facing one issue here. After the ticket has been escalated, that ticket is no more visible in "My Tickets" section of Customer web-interface. Can anybody please guide me what is the mistake here. Thanks in advance Regards Arpit Gupta

=====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

=====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to

anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of the GroupM companies shall be understood as neither given nor endorsed by it. GroupM companies are a member of WPP plc. For more information on our business ethical standards and Corporate Responsibility policies please refer to our website at http://www.wpp.com/WPP/About/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you