Re: [otrs] How to reply to about 1000 tickets ?

Hi, On 27.01.2010, at 12:03, Marco Vannini wrote:

Try using a GenericAgent Job in sysconfig.

On Wed, Jan 27, 2010 at 11:52 AM, Christopher Juhlin wrote:

In our OTRS-system we have very old tickets and now we want to replay to all of them with one message . Is there any function that let me do that ?

I would highly recommend to use GenericAgent to change some uniq detail on the releated tickets in combination with the Notification Event toolbox. Unf. this is only available to OTRS Administrators, not to normal Agents. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!