Re: [otrs] Ticket locked when setting owner

29 Nov 2006

      Hi again,

Thanks, I commented the lines that lock the tickets there, and it works 
perfectly.

My boss will be happy now ;)

Dirk Cleenwerck
Chief programmer
Useitgroup NV

Alexander Scholler schreef:
...
If seen right, I quick view on ~/Kernel/Modules/AgentTicketOwner.pm 
(about line 340) shows that the ticket is always locked for the new 
owner, meaning that this behaviour cannot be configured.
So I think you have to modify the source-code. Am I right?

...
Bye, Alex