in preferences you can change turn those notifications off
N.
Tuesday, August 10, 2004, 2:00:30 PM, you wrote:
VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going
VRP> very well. One bug left.
VRP> We keep getting emails in OTRS like this:
VRP> From: OTRS System
VRP> To: OTRS System
VRP> Subject: [Ticket#: 2004080910000201] New State 'open'!
VRP> Created: 08/10/2004 10:56:01
VRP> *** THIS IS JUST A NOTE ***
VRP> The state of your ticket '2004080910000201' has been changed by
VRP> 'Rajendrakumar Varsani' to 'open'.
VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134
VRP> Your OTRS Notification Master
VRP> *** THIS IS JUST A NOTE ***
VRP> Why?
VRP> Rajendrakumar Premji Varsani BSc (Hons)
