You have to directly edit the template file. No scripting involved
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Cyber-Ultra SG
Sent: Monday, January 15, 2007 5:44 AM
To: otrs@otrs.org
Subject: RE: [otrs] Pre-defined subject
Hello,
Nobody can help about the script ?
Thx
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From: "Cyber-Ultra SG"
How do you create your tickets? Email or phone?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Sent: Tuesday, January 09, 2007 4:05 AM To: otrs@otrs.org Subject: [otrs] Pre-defined subject
Hello,
I'm interested to have have pre-defined subject like mentionned in this topic: http://article.gmane.org/gmane.comp.otrs.user/10214/
Anyone can post or send me the script please ?
Thx.
Chris
P.S. Same question about the queues: how to asing a default queue instead of
the "-" ?
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