Re: [otrs] Ticket updates to groups

Torsten Thau wrote:

Hi Henti,

Hi Torsten

...you could write a TicketEvent-Handler which does this. There might be some side effects e.g. agents may get more notifications if the subscribed to this queue ("My Queues") and have the "Follow up notification" enabled.

outside of adding code to the base system I'm assuming there is no way to handle this kind of situation ? Regards Henti