Hello and thank you for your reply.
I tried what you suggested, I tried other actions
as well, but nothing happened.
It seems that the problem relies on the filtering
section (the Match header) and not on the action Header.
However I see that your configuration is working,
despite of mine.
Maybe you followed a different
path??
I configured the new Content-Type header through
the web interface, editing the Ticket::Core::PostMaster::PostmasterX-Header section in
SysConfig.
Then I configured the PostMaster filter as you
did: I've placed it in first position: it's not pocessed, while other filters
are, and ther's no trace about it in system log.
Maybe you have passed through some other config
steps, or edited config file manually, or what?! Can you provide more
informations about your configuration? Or maybe you have any idea why it's not
working for me?
Thanks in advance
Gabriele
----- Original Message -----
Sent: Sunday, June 10, 2007 8:52 PM
Subject: RE: [otrs] Filtering Disposition
Notifications
I filtere some notifications as
follows:
Content-Type :: disposition
X-OTRS-queue :: Junk
I think all filter actions must to have a destination,
with the previous filter OTRS put the "disposition" notifications to Junk
Queue, after that I close tickets created into Junk queue.
Carlos
México
Hello,
I'm trying to filter messages that are response
to Disposition Notifications.
I've seen that this kind of messages contains
the following header:
Content-Type:
multipart/report;
report-type=disposition-notification;
boundary="----=_NextPart_000_015A_01C7A9BD.EA993250"
So I've tried to filter incoming messages by
Content-Type header
1st, I've created a new PostMaster X-Header to
be scanned for Content-Type header
2nd, I've created the following PostMaster
Filter rule, that is processed for first
But I've got no result, the filter is not
applied.
Can someone tell me why this is not
working?
Or alternatively suggest a better
method?
I need to filter and ignore messages that are
replies to Disposition notifications
Thank you for any help
--
Gabriele D'Andrea
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