Hello there,
The organization we're currently deploying OTRS on, is not interested in using the lock timeout feature. In order to avoid it, we setup every queue with Unlock timeout=0 (it says 0 = no unlock) but Agents keep getting Agent::LockTimeout notifications. How can we avoid it? Is there any way to disable some of the notifications defined at /otrs/index.pl?Action=AdminNotification ?
Thanks in advance for your help,
Leonardo Certuche
www.itconsultores.com.co