Re: [otrs] create a new ticket for reply of one ticket, not follow up

22 Jun 2011


      Is the original ticket in a "closed" state? If so, do you allow
followups for closed tickets?

On 22.06.2011 04:48, Anant Jain wrote:
...
Not always. But fairly frequently.
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Re: [otrs] create a new ticket for reply of one ticket, not follow up

Renée Bäcker