-- msg. originale --
Oggetto: otrs Digest, Vol 15, Issue 115
Da: "otrs-request@otrs.org"
Data: 29/12/2009 08:17
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Today's Topics:
1. Ticket on hold (Otrs User)
2. Re: how to install io::sockket::SSL (Mauricio Tavares)
3. Mass Import Customers (Prince Chavez)
4. OTRS Reports (Prince Chavez)
5. Re: Mass Import Customers (Maurice James)
6. Add two fields in Reply Screen (Amit Sharma)
7. Unable to send email to external mail IDs (Mohamed Zakaria)
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Message: 1
Date: Mon, 28 Dec 2009 21:00:50 +0530
From: Otrs User
Subject: [otrs] Ticket on hold
To: otrs@otrs.org
Message-ID:
Content-Type: text/plain; charset="iso-8859-1"
Hi
Can anybody Please telll how to define a Ticket State "Hold" and time for
which the ticket state is Hold , should not be calculated for Average
resolution time.
Regards
Rupa
