Thank you for the response Nils. I downloaded and installed the calendar package and that cleared up the error messages I was getting in the log. Sadly, that did not fix my response time issue. I can click on any of the items in the toolbar (e.g. FAQ, Admin, Stats, Preferences, Customer, Logout, etc.) and get reasonable response time (like 1/2 a second). But when I first log on or if I click on QueueView or Locked Tickets or do anything that invokes "Action=TicketQueue" or "Action=TicketMailbox", there is a 1 minute, 20 second response time. There don't appear to be any meaningful data or errors in the logs of OTRS, Apache, or MySQL. I can't find a way to capture whatever is going on between the moment I click on, say, QueueView, and when the actual page comes up. I would appreciate any help that anyone might be able to give. Regards, David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, July 23, 2008 11:23 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Long Response Time Due to Missing Calender_Event Table Buice, David R wrote:
Neither the OTRS 1.2.3 nor the OTRS 2.2.6 database has a calendar_event table so I don't know why OTRS is looking for one. I'm thinking this is what is causing my response time issues.
Our OTRS 2.2.7 installation does have this table. It is empty in our database though. And there is also a table called calendar_event_involved. They may be there because we had the Calendar package installed at some point. See Admin > Package Manager to see if you maybe have extra packages installed. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/