Hi Ann,
 
It is possible, but you need some to do some "codehacking".
 
First of all, you can choose which queues the cutomer can submit to:
 In config.pm add:
 $Self->{'CustomerPanelOwnSelection'} =  {
        'HD' => ' Helpdesk IT',
        'HR' => 'Human Resources',
    };
 # where HD is your queue as seen in the system and ' Helpdesk IT' as seen in the webpage.
 
Second, if you want to avoid the '-' as default queue for the customer new ticket, do the following:
  In CustomerTicketMessage.pm (about line 411) - Change the default behaviour from the To: field in the new Ticket screen for the Customer.
          # %NewTos = ($Object->Run(Env => $Self), ('', => '-')); # This is the line to be modified
          %NewTos = ($Object->Run(Env => $Self), ());
 
 
 
Regards,
 
C.
On Fri, Jun 20, 2008 at 12:56 PM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:
Hi Ann,
 
Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew
 
Look for "Ticket::Frontend::CustomerTicketMessage###StateDefault". Default is "new".
 
And, uh, I just realized that you asked for ticket "type" and not "state". I don't know about types but I'll post this anyway in case you really meant "state" :-)
 
 
--
Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ann Lee
Sent: Friday, June 20, 2008 6:22 AM
To: otrs@otrs.org
Subject: [otrs] Standard Type for New Ticket Creation at Customer Web Interface

Hi guys,

 

Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :(

 

Best Regards

Ann



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