Hi, I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point to the new installation. T The web and perl files are in machine1 (RHEL, apache) , 4.1 database is in machine2 and 5.0 is in machine3. I created a new directory in machine1, pointing to the 5.0 database in machine3 in Config.pm. However, when I go to access the new otrs, it i still grabbing the current information from 4.1 database. I have done all the part needed for the database upgrade (sql dump, import, check, repair, run the otrs upgrade script). I have done all these in machine3. This is my current setup with otrs 2.1.3 and mysql 4.1: PerlRequire /web/mycurrentotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrs/ "/web/mycurrentotrs/bin/cgi-bin/" Alias /otrs-web/ "/web/mycurrentotrs/var/httpd/htdocs/" I have created a new conf file for apache pointing to the new/test installation in the same machine (this is for otrs 2.4.5 and mysql 5.0) PerlRequire /web/mynewotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrsnew/ "/web/mynewotrs/bin/cgi-bin/" Alias /otrs-web/ "/web/mynewotrs/var/httpd/htdocs/" However, when go to: http://mywebserver/otrsnew/index.pl it still points to the current database in machine2 (I was expecting some error messages). [For the test, I took a mysqldump from a week ago so in the new/test installation the data should be old.] It seems not be reading the information from the new folder ( I have some extra authentication script in Config.pm based on modperl which I have copied to the new Config.pm) Any idea? maybe there is some session variable in the web server that is pointing to the current directory. thanks, --sharif