I actually had the same issue during my install, just create the files manually and the setpermission script will stop complaining ,
you can use touch for it..

~ M


From: "Rodrigo Correa" <rod_luiz@hotmail.com>
To: "OTRS" <otrs@otrs.org>
Sent: Tuesday, September 1, 2009 9:57:35 PM GMT +01:00 Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna
Subject: [otrs] Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory

Hello,
I am having several errors after upgrading my OTRS 2.3.3 to 2.4.3.

How do I resolve these cases? Believe it is a problem with permissions on folders. Already ran the SetPermissions.pl but there was an error: Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory

Can't create directory '/opt/otrs/var/tmp/Cache//Dashboard': Permission denied Can't write '/opt/otrs/bin/check_permissons.28683': Permission denied Can't create directory '/opt/otrs/var/tmp/Cache//DashboardProductNotify': Permission denied Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Can't write cache file /opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-69d1cfc767c1751a0c59e5f354039d67.pm: Permission denied

What may be happening?

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