I guess you can use ePerl (a tool that allows you to expand perl statements inside of text files) as well as the OTRS API:<br><a href="http://dev.otrs.org/2.3/Kernel/System/Ticket.html">http://dev.otrs.org/2.3/Kernel/System/Ticket.html</a><br>
<a href="http://dev.otrs.org/2.3/Kernel/System/CustomerUser.html">http://dev.otrs.org/2.3/Kernel/System/CustomerUser.html</a><br><br>About ePerl, the original project with the perl interpreter built-in is: <a href="http://freshmeat.net/projects/eperl/">http://freshmeat.net/projects/eperl/</a> and a hacked version independent from perl version is: <a href="http://marginalhacks.com/Hacks/ePerl/">http://marginalhacks.com/Hacks/ePerl/</a><br>
<br>This is just a hint. I haven&#39;t done anything with the OTRS API neither with ePerl :(<br><br><div class="gmail_quote">On Thu, Feb 5, 2009 at 3:38 PM, Tim Squires <span dir="ltr">&lt;<a href="mailto:otrs@crystalmark.co.uk">otrs@crystalmark.co.uk</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br>
<br>
After digging round for a few hours, I&#39;ve not found a solution and was<br>
wandering if anyone here could help....<br>
<br>
We have a java based web application and OTRS, both used by the call<br>
centre. &nbsp;Currently they have to switch from one application to the other<br>
when raising tickets and fill in all the the details again. &nbsp;We would like<br>
the java app to be able to create customers and tickets on OTRS.<br>
<br>
I&#39;ve messed around with the email interface but that&#39;s not ideal because<br>
we want the call centre to be able to click a button on the java app and<br>
it take them to a ticket page on OTRS with all the fields already filled.<br>
<br>
The perfect solution would be an http api for a web service.<br>
<br>
Could someone please either point me to an api I have missed or put me out<br>
of my misery?<br>
<br>
Thanks for your help,<br>
Tim<br>
<br>
<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Leonardo Certuche<br>301 284 6250<br><a href="mailto:leonardo.certuche@itcon-ltda.com">leonardo.certuche@itcon-ltda.com</a><br><a href="http://www.itcon-ltda.com">www.itcon-ltda.com</a><br>
Medellín, Colombia<br>