Mayk,

I looked into exactly the same thing yesterday, from what I found there isn’t a way to do that through the stats module.  However the information can be extracted directly from the db by running a SQL query.

Have a look at this thread

http://lists.otrs.org/pipermail/otrs/2008-May/023320.html

Greg

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mayk Backus
Sent: Thursday, 12 February 2009 5:16 a.m.
To: otrs@otrs.org
Subject: [otrs] Time reporting

Hi All,

Does anyone know of something on how to produce a time report of for example today, or a specific day ?
The reason for this is that our company sends bills for given services. In the ticket we note the time we spend on a ticket, and it would be great of i could produce some sort of output on what tickets have received time units that day , by whom , how many time units , etc .
I'm looking at OTRS Manager, it has something like this in the reports it generates, but i notice sometimes it doesn't display a ticket what i know of that has received time that day. So i doubt the reliability of it.

Any news welcome.  Perhaps someone has a php script that does these outputs, of has created a stats report or maybe something complete different.

Hope to hear from you.

kind regards,

Mayk