Hi there, thanx for the help so far!!!!
 
Id like to know if the input boxes that appear (6) when u enable freetext in agent interface can be deleted or hidden becouse I really dont need them and I dont want people to write down there.
 
Please Help!
 

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From: reced13@msn.com
To: otrs@otrs.org
Subject: RE: [otrs] Create new item in agent intreface
Date: Thu, 3 Mar 2011 14:59:11 -0300

Hi there!
I could create an option like this:
 
 
 

BASE

Llave: Valor Clasificacion:  - HW Normativo Sistemas : : :

 
Id like to choose just an option in "Clasificacion", I dont need the 6 text boxes that always appear. 
Is there a way to delete or not show them??  I was looking for it all morning and couldnt find it.
 
Thanks in advance.
 
> From: nils.leideck@leidex.net
> Date: Thu, 3 Mar 2011 00:31:17 +0100
> To: otrs@otrs.org
> Subject: Re: [otrs] Create new item in agent intreface
> 
> Dear Alan,
> 
> these FreeTextFields needs to be enabled in every View where they should appear.
> 
> E.g. Frontend::Agent::Ticket::ViewNote
> 
> Cheers, Nils
> 
> On 02.03.2011, at 22:33, Alan Creed wrote:
> 
> > Hi 
> > Where can i enable the fields?, cant find that option
> > Thanx in advance 
> > 
> > Enviado desde mi iPhone
> > 
> > El 02/03/2011, a las 18:27, Nils Leideck <nils.leideck@leidex.net> escribió:
> > 
> >> Dear Juancho,
> >> 
> >> ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-)
> >> This is the first step I described, did you do the second step as well?
> >> 
> >> Cheers, Nils
> >> 
> >> On 02.03.2011, at 19:03, Juancho - wrote:
> >> 
> >>> The configuration is as follows:
> >>> 
> >>> Opciones de Configuracion: Ticket -> Core::TicketFreeText
> >>> 
> >>>> From: nils.leideck@leidex.net
> >>>> Date: Wed, 2 Mar 2011 17:08:35 +0100
> >>>> To: otrs@otrs.org
> >>>> Subject: Re: [otrs] Create new item in agent intreface
> >>>> 
> >>>> Dear Juancho,
> >>>> 
> >>>> can you post you configuration details?
> >>>> 
> >>>> Cheers, Nils
> >>>> 
> >>>> On 02.03.2011, at 16:08, Juancho - wrote:
> >>>> 
> >>>>> Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions?
> >>>>> 
> >>>>>> From: nils.leideck@leidex.net
> >>>>>> Date: Tue, 1 Mar 2011 20:23:52 +0100
> >>>>>> To: otrs@otrs.org
> >>>>>> Subject: Re: [otrs] Create new item in agent intreface
> >>>>>> 
> >>>>>> Dear Juancho,
> >>>>>> 
> >>>>>> TicketFreeTextFields are for the Customer AND the Agent interface.
> >>>>>> 
> >>>>>> 1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText
> >>>>>> 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig)
> >>>>>> 
> >>>>>> On 01.03.2011, at 20:13, Juancho - wrote:
> >>>>>> 
> >>>>>>> Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
> >>>>>>> 
> >>>>>>> Is there an option to do that?????
> >>>>>>> The freetext one seems to be just for customer interface!
> >>>> 
> >>>> — 
> >>>> Nils Leideck
> >>>> http://webint.cryptonode.de / a Fractal project
> >>>> 
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> >> 
> >> — 
> >> Nils Leideck
> >> http://webint.cryptonode.de / a Fractal project
> >> 
> >> ---------------------------------------------------------------------
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> 
> — 
> Nils Leideck
> http://webint.cryptonode.de / a Fractal project
> 
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