Can these be used for customer surveys?

2008/5/23 Igor <igorhmm@gmail.com>:
Hi !

I make some tests with Survey and I discover that is possible to
create question form's with a lot of options (yesno, multiple answer,
open answer, etc)

Regards

Igor

On Wed, May 21, 2008 at 5:57 PM, Go Wow <gowows@gmail.com> wrote:
> At this point also let us know what is this survey module used for ?
>
> 2008/5/22 Shawn Beasley <shawn.beasley@otrs.com>:
>>
>> Hi
>>
>> Craig Meirick wrote:
>> > I have been looking for  an explanation to what the SLA and Service
>> > options do. I haven't
>> > been successful in finding anything in the manual or on this list.
>> >
>> > I would like to be able to understand the full functionality of OTRS and
>> > these options have
>> > been alluding me.
>> >
>> > Could anybody point me in the direction of an example of what these are
>> > used for and how to
>> > go about using them? I have been successful in how to enable them using
>> > sysconfig and
>> > found them in the admin module.
>>
>> The quick and dirtry
>>
>> SLAs are assigned Services
>> Customers are assigned SLAs
>>
>> SLAs allow you to set queue independant escalation times
>>
>> They will overide any queue limitations on:
>> First Respons
>> Update
>> Solution
>>
>> Usually are used to distinguish between customers (A, B, C) and thier
>> respective response times. The one that brings the money gets the service
>> :)
>>
>> Hope this helped!
>>
>> --
>> Shawn Beasley
>>
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>
>
>
> --
> Those that make the rule don't play the game!!
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