Hi Regis,
Does nobody here have any idea of where my problem comes from ?
There is probably someone who has a setup close to mine, with Microsoft Active Directory, OTRS on Linux, etc.
I have had a similar problem (receiving garbled umlauts from an ISO LDAP into an UTF-8 OTRS). I opened a bug report on this: no 1912: http://bugs.otrs.org/show_bug.cgi?id=1912 I applied the patch described in the report to my system and now it works. Unfortunately, there are more places where the special characters are still broken and maybe (probably?) originate from the LDAP. I did not yet trace them down. HTH, Tobias -- Tobias Lütticke Systems Architecture inovex GmbH Pforzheim (Head Office) Karlsruher Strasse 71 D-75179 Pforzheim Tel.: +49 (0)72 31 / 31 91 - 84 Fax: +49 (0)72 31 / 31 91 - 91 mailto:t.luetticke@inovex.de http://www.inovex.de