On 7/13/07, Maurice James Ny <maurice.james@verizon.net> wrote:

The generic agent can do this

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets

I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.

-Jeff

On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:

> Hi, we have lot of much tickets in state open, i want close all
> tickets without response of my clients in last week.
> With Generic Agent i dont do this, this is correct?
> How i do this?
>
>
>
> --
> Saludos,
> Gustavo Azambuja
> Linux User: 275813
> http://gazambuja.ideas3.com
>
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