> From: Vladimir Doisan <vdoisan@giantmarkets.com>

> Subject: [otrs] [Feature Request] Ticket Templates

>

> Is it possible to have a new ticket templates based on the selected Queue?

>

I would love to see this too... however, in the meantime, it is not difficult to design a web form (using PHP or whatever...) that does a "post" to the OTRS page with all required parameters to create a new ticket.

You can find info about this on the searchable mailing list archives.

I'm planning an a web page with a menu of new ticket forms... and adding a link to that page from the OTRS footer...

Mike Morris

The Music Place

1617 Willowhurst Avenue

San Jose, CA 95125

(408) 445-ARTS (2787)

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