Hi, since I upgraded OTRS from 1.1.1 to 1.1.3, all messages are displayed without any line breaks. The same messages that were in the system before, both those that came in, as those we sended. I tested this in Mozilla 1.4 and Konqueror. I see that the messages are defined as <div class="message"> and in the style section that is defined as: .message { color:#000000;font-size:12px;font-family:monospace, fixed; } In the source the messages are written with line breaks, but without any <BR>, <PRE> or so. What could be wrong? And where should I apply fix? Thanx -- Free University - Free Software ! Vrije Universiteit - Vrije Software ! "The most fundamental way of helping other people, is to teach people how to do things better or how to better their lives. For people who use computers, this means sharing the recipes you use on your computer, in other words the programs you run." Richard Stallman, Free Software Foundation. -- Frederik Questier Onderwijs Service Centrum Vrije Universiteit Brussel http://www.vub.ac.be/OSC http://questier.com