Re: [otrs] Forward not forwarding attachments

On 30-08-2011 10:29, Neil Simpson wrote:

When we send an email ticket out with an attachment, it goes out with the attachment. If we try to "forward" that ticket then the attachment shows as attached (you have option only to delete attachment) but when sent it does not attach the mentioned attachment.

This is a bug pertaining to Exchange/Outlook. I don't know what version of OTRS you are on, but it is fixed somewhere along the way. There's a workaround to make it go away, but it's such a long time ago we had that problem that I can't recall exactly which setting does it. Try Admin -> Sysconfig -> Framework -> Core::Web -> WebUploadCacheModule. Set it to "FS" (File System). -- Lars