Hi,

thx for quick answer. I know where are settings responsible for merge message template but i like to know others variables for merge template than <OTRS_TICKET> or <OTRS_MERGE_TO_TICKET>.

Jakub Szczepańczyk

W dniu 2015-04-15 o 14:15, Gerald Young pisze:

SysConfig

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge

On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepańczyk <j.szczepanczyk@alfavox.pl> wrote:

Hi there,

when i merge tickets i have predefine message body:

Your email with ticket number <OTRS_TICKET> is merged to <OTRS_MERGE_TO_TICKET>.

How to add more variables to this message like subject:

Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is merged to <OTRS_MERGE_TO_TICKET>.

--
Jakub Szczepańczyk

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