Assign the usr to a group that only have access to that queue
Take a lokk at the manual
Managing Users Groups and Roles
 
 
----- Original Message -----
From: Mujtaba Karim
To: otrs@otrs.org
Sent: Wednesday, September 12, 2007 12:46 PM
Subject: [otrs] How can i lock a user to just one queue

HI I have an issue how can I  lock a specific user to one queue

He only have access to one queue… and not others how can I restrict a user ???

Any ideas

Please give me detailed description with example as to how I can do this

 

Secondly is there a way where I can connect TWO OTRS together?? One running in US and one in Germany??

Any possibility to sync or merge them ?

 

 

 

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com

 

 

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