Hi Gordon, 1. It IS possible. 2. OTRS WILL recognize it if it's not at the end 3. We have it configurable in OTRS3... If you want to have it **tonight** I guess you'll find it by hacking around in Kernel/System/Ticket.pm ; just look for the TicketSubjectBuild function, you'll find it... ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 7:06 PM, Gordon O'Brien < gordon.obrien@mediasquare.co.uk> wrote:
Hi
I need to amend the order of the subject line of an Auto Response email.
Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line.
Is this possible, and will OTRS still pick it up if it is not at the start?
Thanks
Gordon
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