
Hershel Robinson wrote:
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one.
I wrote in my last post:
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Is that what you are asking?
Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually).
Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer.
Tried that now on two domains and both say:
The requested URL /otrs/installer.pl was not found on this server.
There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point.
The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Nils Breunese.