Where is "re-open"? I have searched and found the closed ticket. The state says closed, how do I state it as open? Lee Connell Network Engineer 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Graeme Brough Sent: Wednesday, February 08, 2006 11:57 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Opening closed tickets Simply search, find, reopen. HTH, Graeme Lee A. Connell wrote:
What's the procedure once you've closed a ticket, to go in and re-open the ticket back to it's originating queue?
*Lee Connell*
Network Engineer
15 Main St. Suite 10
Littleton, NH 03561
603-444-3937
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