Hi Jim, On Tue, Apr 29, 2003 at 09:08:13AM +0100, Jim Wight wrote:
I like the minimal Mailbox layout in which only "From", "To" and "Subject" are displayed, and would prefer it for QueueView too as more tickets are visible at once when looking for a particular one, or simply choosing one to work on. I hacked the code in an earlier version to achieve the effect (I don't think I even included "To"), but I haven't the stomach to keep on doing it. An option would be nice.
Jus edit the * Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl * Kernel/Output/HTML/Standard/TicketViewLite.dtl Like you want and select 'Lite' in agent preferences -> QueueView. And if you want to have more ticket in QueueView add the following config option to Kernel/Config.pm and change the value: [...] $Self->{ViewableTickets} = 15; [...] (webserver restart required if mod_perl is used)
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl