Re: [otrs] Agents do not receive Email Notifications of new tickets

Yes, I have.

Agents do not get an email sent to them for new tickets in their "My Personal Queues".

Have you enabled "Send me a notification if there is a new ticket in "My Queues"" under "New Ticket Notification" under "Mail Management" in AgentPreferences? Kind regards, Pim Rupert Lemonbit Internet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/