Hi Josef, On Wed, Aug 20, 2003 at 06:26:02PM +0200, Berger Josef wrote:
we try OTRS as our helpdesk system, it looks like tool what we need.
We created some queues with central one.All request are at first in this central one and then someone must manually move tickets from this central queue to another e.g HW.
I can imagine that in subject of incomming mail will be string HW (if it is for HW query) , or somethink like this. How can I do it? Helpdesk email address is not on this server, OTRS is connecting to POP3 account for helpdesk. Thank you.
If you want to do some sort of pattern matching the you should use procmail (for pattern matching) and fetchmail (for fetching POP3 emails). For more info see: http://doc.otrs.org/1.1/html/receiving-email-cmd.html
Josef Berger
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson