Hi @ all,

your personnel manager requested a stat showing the development of new Tickets compared to closed Tickets.

Here an example of how it should look like:

This is to determine the IT performance and new ticket development.

I don’t know if this is possible with OTRS Stat Module, haven’t done anything with it yet.

Maybe the Module can export the required data to csv to create the graph with Excel.

Has anyone already done something like this and can provide a config file?

This stat is required maybe twice a year so it must not be fully automatically.

Any hint is greatly appreciated.

Yours sincerely

p.p. Stephan Lang
System Administrator


Tel.: +49 9180 189-276
Fax.: +49 9180 189-55276
E-Mail: stephan.lang@bockonline.de
Internet: http://www.bockonline.de