23 Oct
2002
23 Oct
'02
12:06 p.m.
Hi Holger, On Wed, Oct 23, 2002 at 01:21:24PM +0200, Gross Holger wrote:
Here i am.
Fine! :)
[...] there is a problem with the ticketid. i can't get a ticketid in the phone view. error massage in the xconsole after piping an email: NoStateID Need TicketID
It looks like a database problem. Strange! What is the output of: mysql -u otrs -p otrs -e "select * from ticket_state where name = 'new'" E. g. try to restart the mysqld.
holger
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl